This policy applies to all BPE UPS products purchased through our online store.

Replacement Policy

BPE does not offer returns or refunds. Only eligible product replacements are provided.

A replacement may be considered in the following cases:

Wrong UPS model or product delivered

Product received damaged

Manufacturing defect

Missing components or accessories

Any issue must be reported within 24 hours of delivery, along with relevant photographs, videos, order details, and other required information.

Replacement will be processed only after the product is received by BPE and passes our quality inspection.

Replacement Exclusions

Replacement will not be applicable for:

Customer's change of mind or preference

Dissatisfaction with the product's appearance or performance when it is functioning as specified

Damage caused by electrical surge, voltage fluctuation, improper installation, misuse, negligence, or unauthorized handling

Physical damage reported after 24 hours of delivery

Damage caused after installation or use that is not attributable to a manufacturing defect

Any product that has been modified, repaired, or tampered with without BPE authorization

Cancellation Policy

Orders may be cancelled only before dispatch.

No cancellation is permitted after dispatch.

Once dispatched, the UPS cannot be cancelled or returned.

Refund Policy

No refunds will be issued. For eligible cases, BPE will provide a replacement subject to verification and approval.

For assistance, please contact the BPE Customer Support Team.