Support

 BPE  provides dependable and responsive support services to ensure the continuous and efficient operation of your critical power infrastructure

BPE UPS delivers superior performance, efficiency, and complete expert support.

Our goal at BPE is to provide continuous support for your business, just as we do for our own operations. With our dedicated 24x7 technical support team, we ensure your investment stays secure and receives uninterrupted assistance at all times.

Around-the-clock service support for continuous operation
Service personnel who receive factory training
At every stage, we follow strict safety protocols
All technical and commercial solutions are available through a single point of contact
Seamless and dependable online support for customers

Service Support Strategy

Our approach is to thoroughly understand our customers' requirements and
translate them into actionable solutions, ensuring that every product and
service is delivered as promised. A proactive approach to establishing trust to provide continual excellence.

Strategic Power Solution

UPS sizing extends beyond capacity and backup time. Critical factors like site conditions, phase availability, outage patterns, space constraints, application expertise, and serviceability play a vital role in ensuring maximum uptime and operational efficiency.  

Service SLA Table
S.No Locations Response Time Resolution Time Maintenance Type
1 Class A Locations* Within 24 Hrs. Within 48 Working Hrs. On-site maintenance
2 Class B & Class C Locations* Within 24 Working Hrs. Within 48 Working Hrs. Carry-in Warranty to BPE Service Centers at Class A Locations
3 Schools at Class A & Class B locations & Institutional / Large account at single location (>50 UPS)* Within 24 Working Hrs. Within 48 Working Hrs. On-site maintenance, as per PO, Pre-approved terms.

Also Expert Technical Support And Guidance Are Readily Available Through Dedicated Telephonic Assistance.

Uptime & Resolution Excellence

  • Expertise in the repair and replacement of up to 200KVA UPS systems, modular systems, and smart racks.
  • Making replacement decisions in an informed and timely manner.
  • Repairing and restoring defective systems.

Standard Safety Instructions for Electrical Work (Do's and Don'ts)

Electrical work and UPS operation must be performed only by qualified and trained personnel.
Never remove or ignore Lockout/Tagout (LOTO) warnings such as "DANGER" or "DO NOT REMOVE".
Do not operate defective circuit breakers or use damaged electrical equipment (e.g., equipment or cables).
Ensure all electrical leads are intact, properly insulated, and kept away from water or wet surfaces.
Use equipment only with safety guards installed and all systems in a safe operating condition.
Do not set objects or materials on or around UPS systems or batteries.
Maintain proper cooling (air conditioning) to prevent overheating and to optimize performance.
Do not perform electrical work on the UPS load (e.g., the load on the system) without authorization from the authorised service team.
Keep the UPS room clean and well-lit and control access to prevent unauthorised access.
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